b'TERMS & CONDITIONSFreightPrices listed do not include freight. All items are F.O.B.Guaranteed Quick Ship5-Day or 10-Day Deliveriesplant of manufacture. Ground shipping is standard withinOrders for a 5-Day and 10-Day Quick Ship are available thecontinentalUnitedStates.ContactyourCustomeruponrequest.Pleasecontactyourcustomerservice Service Representative for alternate methodsof shipment. representative for a list of eligible products and additional information.Sales/Use TaxesPrices are subject to taxes assessed by the state, county,Matthews reserves the right to decline acceptance of an city or other taxing authority at place of delivery. We mustorder as Quick Ship at our discretion.have a sales tax exemption certificate on file for resale customers for each state to which product will be shipped. Transit ClaimsUponreceiptofshipment,thecustomermustinspect Payment Terms for damage or shortage. Claims for damage, concealed or Net 30 days upon established credit. When no credit hasotherwise, must be reported to the carrier and Matthews been established, most orders will be cash in advance, orwithin 5 days from receipt of merchandise. If damaged may require a deposit. Matthews also accepts VISA orgoods are received, it is important to retain the product, Mastercard payments. cartons and packing material in the exact condition as Payment Address delivereduntilaninspectorarrivesandcompletesa If you are paying via check, please sent your payment to: damage report.United States Customers Material AcceptanceMatthews International CorporationAll claims for defects, errors or shortage must be reported PO Box 536621to Matthews within 5 days after delivery. Failure to do so Pittsburgh, PA 15253-5908 shall constitute acceptance and a waiver of any defects, errors or shortages.Canadian Customers Returned GoodsMatthews Canada Ltd.Return of material is not allowed without prior verbal or PO Box 15799 writtenauthorizationbyaMatthewsCustomerService Station A Toronto, ON M5W 1C1Representative.*Mailed payments must include a PO number, sales ordernumber, or invoice number. Order FormsAll order forms are available for download at:Order Changes and Cancellationswww.matthewsid.com/customer-service/documentsAll changes and cancellations on previously acknowledged orders must first be phoned in to us and then followed up in writing within 24 hours. WARRANTYPlease carefully review your project proof before approvingThere is a one-year warranty on protective coatings. Our to avoid timely delays. If we have followed your approvedwarrantyisextendedonlytopurchasersacquiringthe specifications and you require a change, you may incurproduct directly from Matthews or its authorized dealers. additional costs. Customers will be advised of additionalMatthews obligation is limited to repair or replacement, costs before changes are made. at our option, F.O.B. Matthews plant. No other warranty Cancellations are subject to all labor and material chargesexpressed or implied is granted. Matthews is not liable for up to the time of cancellation. any incidental or consequential damages associated with use, removal or re-installation.DeliveryStandardcastplaquesunder864squareincheswill bescheduledforapproximately15daysaftercustomer artwork approval. For guaranteed shipment, see Quick Ship program.For orders with multiple pieces, pattern work and special finishing,additionalproductiontimemayberequired. However, rush orders will be accommodated, depending uponsizeoforderandfinishingspecifications.Ifair shipment is required, the customer will be responsible for air freight charges, provided the order ships by the agreed-upon date.'